We pride ourselves with the best customer service to ensure you have an exceptional party rental experience! That is why we offer you a Guarantee on your rental. If for some reason (an act of god) we can't deliver a fully functioning margarita machine to you before your party starts, we will refund ALL of your money and you will receive your next rental for FREE! (excluding mix). Simply fill out the reserve form & then you'll receive a confirmation email. Reply back to email requesting to pay in advance (in full). Please note: In order to qualify, you must pay deposit 30 days prior to event. If for any reason customer cancels reservation, deposit can be put towards future rental. Absolutely no cash refunds on deposit if customer cancels.